We Price Match
We are committed to providing the best quality products at the best prices. If you find a lower price for an identical item at any competitor's store, we'll gladly match it. We will even match Chewy, Pet Supermarket, Pet Smart, and Petco. We will also match regular and sale prices (excluding Recurring Orders* pricing).
*Customers can take full advantage of Recurring Orders discount by setting up a “Set It And Forget It” Delivery subscription for the desired product.
Questions & Answers:
Q: Can I call to get my refund? A: You must visit one of our stores to take advantage of our Price Match Policy.
Q: When calculating a local competitor's price, do you take into account mail-in rebates, "free with purchase" offers or other promotional offers? A: When calculating a local competitor's price we will only consider the competitor's net price at the point of sale-we will not take into account mail-in rebates or other forms of deferred savings. All competitor restrictions and/or expiration dates apply.
Q: Can I combine a price match with a separate offer from The Natural Dog? A: No, you have the choice of the local competitor's offer and price OR our offer and price, but not both. For example, you cannot receive a price match on an item and then apply a coupon or other form of savings to further reduce the price.
Q: What do you consider to be a "local store?" A: "Local store" refers to a competitor's retail store that is in the same market and/or within a reasonable distance of our store.
Q: Does The Natural Dog issue rain checks if item is out of stock? A: No. Item must be in-store in order to qualify for our Price Match Policy. Local competitor store must have identical item in-store as well.
Q: Is there a limit to how many items can be purchased at the lower price? A: The Price Match applies to all identical items in stock and available for purchase in-store.
Q: Does The Natural Dog match the prices of Internet or other non-store retailers? A: We do match prices at the following select online retailers (Chewy, PetSmart, and Petco). We do not match prices at other retailers that are not previously listed.
Q: Are Services eligible for price matching? A: Due to the differences in Pet Services being performed, we do not match competitors' service prices. This includes, but is not limited to, services such as grooming, dog training, etc.